Privacy & Security Policy

At Travel Genie, we prioritize the protection of your privacy and understand the significance of maintaining the security of the personal information you entrust to us. In accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (th), we adhere to strict guidelines governing the collection, usage, disclosure, storage, and disposal of personal information. Additionally, we facilitate individuals' access to their personal information and address any concerns or complaints they may have regarding its handling.

Definition of Personal Information:

Personal information refers to data or opinions concerning an identified individual or someone who can be reasonably identified. We collect personal information from prospective and current customers, travel agents, business partners, and other travel suppliers.

Sensitive Information:

Sensitive information encompasses data or opinions regarding an individual's racial or ethnic background, political views, religious beliefs, health status, criminal record, and more. We collect sensitive information, including health-related data, from customers through government-issued identity documents and health questionnaires.

Health Information:

Health information pertains to an individual's health status, medical history, health services received or requested, and predictive genetic data. We collect health information to ensure the provision of appropriate services and accommodate specific needs.

Data Collection:

We collect various types of personal information based on your interactions with us, such as your contact details, travel preferences, financial information, and health-related data. Additionally, we gather anonymous clickstream data from website visitors to enhance user experience without linking it to personal details.

Security Measures:

Travel Genie, in collaboration with our e-commerce provider, employs rigorous security measures to safeguard your personal and credit card details. Your information is encrypted using Secure Socket Layer (SSL) technology to prevent unauthorized access. Credit card details are not stored on our servers, and all data provided is solely used for authorized purposes.

Data Protection:

Travel Genie is dedicated to upholding the confidentiality and integrity of your personal information in compliance with Australian legal provisions, particularly the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Pursuant to these laws, we are committed to safeguarding your personal data and ensuring its secure handling.

We strictly adhere to the principle of non-disclosure, whereby your personal details are not shared with third parties unless mandated by law or explicitly authorized by you. This commitment underscores our respect for your privacy rights and our responsibility as custodians of your data.

Moreover, we acknowledge the significance of collecting personal information to deliver superior travel products and services. However, our data collection practices are governed by the principle of necessity, ensuring that we only gather information that is essential and relevant to fulfilling our contractual obligations and enhancing your travel experience.

It is important to note that our website and electronic communication channels may collect additional data, such as geographical information, cookies, IP addresses, and statistical data. This data collection is conducted in accordance with applicable privacy laws and serves to improve our services and tailor our offerings to your preferences.

As part of our ongoing commitment to data protection, we conduct regular reviews and updates of our security protocols to mitigate emerging threats and maintain the integrity of your personal information. Additionally, our staff undergoes comprehensive training to ensure they understand their responsibilities in safeguarding your privacy rights.

At Travel Genie, we place a premium on privacy and security, and we are dedicated to upholding the highest standards in data protection. We recognize that your trust is paramount, and we are committed to earning and maintaining it through transparency, accountability, and continuous improvement.

Should you have any inquiries, feedback, or concerns regarding our Privacy & Security Policy, please do not hesitate to contact our designated Privacy Officer:

Gary Lanyon

Email: info@travelgenie365.com

Conclusion:

This Privacy & Security Policy outlines our commitment to protecting your privacy and ensuring the security of your personal information. By adhering to regulatory standards and implementing robust security measures, we strive to maintain your trust and provide you with a safe and reliable travel experience. If you have any questions or concerns regarding our policies or practices, please don't hesitate to contact us.